1. What happens if I need to change the product?
In the event that you wish to exchange an item, MOTOSTAR guarantees a refund of 100% of the value of the returned item. The item must be returned untampered in the same condition that you received it.
You are entitled to a free exchange, after checking the condition of the material we would replace it with the corresponding item and it would be sent to you again.
For returns or exchanges you must contact us at info@motostar.es indicating your name and the item you want to return. You must notify a maximum of 15 days, after that time no changes or returns will be accepted.
2. What do I do if I want to return the product?
In the event that you wish to return an item, MOTOSTAR guarantees a refund of 100% of the value of the returned item. The item must be returned untampered in the same condition that you received it.
Shipping costs are the responsibility of the customer, you can select the shipping method you want. After checking the condition of the material we would make the corresponding payment.
For returns or exchanges you must contact us at info@motostar.es indicating your name and the item you want to return. You must notify a maximum of 15 days, after that time no changes or returns will be accepted.
3. How long does it take for my order to arrive?
Orders will take between 3 and 5 days to reach their destination. It may take up to 10-15 days in very specific situations beyond Motostar's control.
4. Does the price include VAT?
Yes, our website shows all products WITH TAX already included.
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Contact us at info@motostar.es
5. What will I find in motostar?
Each product we offer has been carefully selected to guarantee quality, style and functionality. At MOTOSTAR.ES we have the best jackets, pants, suits, gloves and much more. The best selection of motorcycle clothing and accessories chosen for your safety and style.
6. Where do you have the physical store?
At this moment we do not have a physical store, but it is a goal that we have set for the future and we hope it will be sooner rather than later. Regardless of your experience with our website, we want it to be as pleasant as possible and that is why we are so committed to personalized advice.
7. What is the “motostar team”?
Are you ready to take your passion for motorcycles to the next level? Then join our biker community. Follow our page to stay up to date with the latest news, exclusive offers and much more. It's time to look good, feel good and ride with confidence!
Follow us on our social networks: Facebook, Instagram, Tik Tok and you will find out about exclusive discounts.
8. Why should I choose motostar?
Let us tell you! We are bikers, like you, and very passionate about this world. We know how difficult it is to find the ideal motorcycle jacket, helmet, summer gloves or any item... there are so many that it is difficult to choose, that is why we have created our website. At MOTOSTAR we are going to offer you the best personalized advisory service as well as the best prices on the market. We have everything you need to ride safely and in style.
At MOTOSTAR we believe in going above and beyond for our customers. We're here to offer you expert advice, answer your questions and make sure you find exactly what you need. Your satisfaction is our number one priority!
MotoStar is synonymous with quality, professionalism but above all we want you to feel close to two passionate and experienced bikers.